Your Help Center Can Now Answer Questions Automatically

Someone lands on your help center, can't find what they need, and either files a ticket or pings you directly. You've seen this pattern.

It's time for you to turn on 'Ask AI'. Anyone visiting — a customer, a new hire, a teammate — can type a question in plain language and get a direct answer pulled from your published guides and articles.

Whatever you've already published is what powers it. It works best when your content has solid coverage, so answers reflect what you've actually documented.

To enable it, go to your help center configuration and look for the Ask AI section.